Government Healthcare Agency Implements Unified Communications Solution to...
Cancer Care Ontario (CCO), a government agency in Ontario, Canada, uses electronic information and technology to support health professionals in improving the safety, quality, efficiency,...
View ArticleCentris Optimises Support for More Than 4,500 Users With Integrated Service...
Centris is one of the foremost IT service providers for health and accident insurers in Switzerland. The Swiss Health Platform (SHP) provides insurers with IT functionality for core business processes....
View ArticleIndian Bank Improves Services Availability With IT Management
Indian Bank is a government-owned bank, responsible for providing a wide range of financial services to people in some of the poorer areas of the country. The bank has 1,756 branches and 19,000...
View ArticleKPIT Cummins Reduces IT Support Overhead by 25 Percent
KPIT Cummins provides product engineering solutions, enterprise IT and business process outsourcing services to help organisations enhance their competitive advantage. To safeguard customer...
View ArticleI/o Data Centers
i/o Data Centers designs, engineers, and delivers data center as a service to the world's largest enterprises. They need solution for rapidly growing customer base required the automation of key...
View ArticleDistributor Reduces Corrupted-Computer Calls by 99 Percent With Operating System
Harbor Wholesale Grocery prides itself on offering the broadest array of products and services in the grocery distribution market. The commitment to quality is evident in the success of this Tumwater,...
View ArticleManpower Reduces Costs by 15 Percent With Intelligent IT Support Services
Manpower provides innovative workforce solutions for 400,000 clients in 82 countries. Its services include permanent, temporary and contract recruitment, employee assessment and selection, training and...
View ArticleHatton National Bank Enhances Staff Satisfaction With CA Service Desk Manager
Hatton National Bank (HNB) provides retail and corporate banking services to 2.5 million customers in Sri Lanka via a network of 200 branches and 350 ATMs (Automated Teller Machines). To maximise the...
View ArticleHDFC Bank Provides Better Services by Reducing IT Downtime
HDFC Bank has more than 1,725 branches and offers a wide range of commercial and transactional banking services and treasury products to wholesale and retail customers in India. Quality customer...
View ArticleAir Products Signs On For Help Desk And Desktop Services
Computer Sciences Corporation (CSC) has signed an agreement with Air Products and Chemicals Inc. in the United States of America, to provide selected Information Technology (IT) services. Air Products...
View ArticleCIBER Replaced BMC Remedy With CA Service Desk
CIBER, Inc. is a global IT services company that builds, integrates and supports applications and infrastructures for business and government clients. CIBER needed a solution that would deliver IT...
View ArticleSpectrum Health Improves Productivity With CA Clarity PPM and CA Service Desk
Spectrum Health's mission is to improve the health of the communities it serves by offering greater personalized care to individuals and families. Technology plays a key role in enabling Spectrum...
View ArticleTax Preparer X-TAX Uses Fujitsu ScanSnap for More Efficient Tax Returns and...
X-TAX is Lansing, Michigan's leading retail tax preparer, and a CPA firm open year round. X-TAX wanted to decrease inefficiencies and wait times associated with sharing single centralized scanner for...
View ArticleReal Estate Agents and Lenders Increase Efficiency and Improve Customer...
Qualifying for a loan is no easy feat and the time intensive labor of culling financial records, pay stubs, tax returns, W-2, bank statements, and loan documents can be as equally painful for the...
View ArticlePunjab National Bank Achieves 165% ROI With CA Technologies IT Management...
Punjab National Bank (PNB) has more than 5,000 branches and six crore customers as of September 30, 2010. It has the distinction of being the first bank fully owned, managed and administered by...
View ArticleUniversity Staff Goes Where Work Takes Them With BlackBerry MVS Solution
Fayetteville State University (FSU) received BlackBerry MVS - a solution that unifies fixed and mobile communications. They were interested in seeing if BlackBerry MVS would: increase customer...
View ArticleApps Associates: Apps Associates Creates Flexible Workflows for Multiple...
Due to significant growth, Apps Associates needed a service desk solution that provided a formal ITIL best practices framework, as well as capabilities for managing and tracking SLAs and customizing...
View ArticleCentral Board of Excise and Customs Achieves Greater Efficiency With an...
The Central Board of Excise and Customs (CBEC) is the government agency responsible for the collection of excise, import and export duty in India. The CBEC required a consolidated IT infrastructure to...
View ArticleLuxoft Implements Innovative Solutions for Sberbank
Sberbank is the largest credit institution their challenge is to develop a vibrant multimedia, interactive application for credit product customers using the latest technologies. Sberbank's management...
View ArticleTCO Benchmarking Study
Unified Communications (UC) represents the evolution of telephony, during which companies have augmented the traditional desk phone with other communications technologies. Buyers may have previously...
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